Client Success Manager responsible for managing relationships and client satisfaction for Progyny’s global family - building benefits. Collaborating with internal teams to drive performance, adoption, and client retention.
About the role
- Consultant implementing and enhancing Veeva Vault CRM and Salesforce solutions for life sciences clients. Collaborating closely with customers on key CRM projects.
Responsibilities
- Support implementation of Veeva Vault CRM and/or Salesforce Life Sciences Cloud.
- Assist with page layouts, fields, workflows, validation rules, and reports.
- Help with preparation and loading of setup data, historical data, and prepare environment setup.
- Support testing activities including preparation of UAT scripts and support clients for execution.
- Assist in gathering and documenting business requirements.
- Participate in client workshops and internal project meetings.
- Work closely with more senior consultants to translate requirements into solutions.
- Provide end-user support and prepare basic training materials.
- Execute Train the Trainer or End user trainings remotely or onsite.
- Ensure delivered solutions meet quality and audit standards.
Requirements
- 2–4 years of experience with Veeva CRM, Veeva Vault CRM and/or Salesforce solutions.
- Basic understanding of Salesforce configuration.
- Basic understanding of Vault configuration.
- Previous experience or Interest in life sciences (pharma, biotech, medical devices).
- Familiarity with Agile or project-based delivery.
- Bachelor’s degree in IT, Engineering, Life Sciences, Business, or a related field (or equivalent practical experience).
- Willingness to learn and take guidance.
- Eager to jump out of comfort zone.
- Detail-oriented with a problem-solving mindset.
Benefits
- Health insurance.
- Remote work friendliness.
- Ongoing learning and development.
- Flexible schedules to fit your work to your routine.
- Contributions to physical, social, and emotional health.
- Home office setup with laptop and other electronic devices.
- The chance to help make a difference for patients around the world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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