Requirements Engineer / Junior Product Owner responsible for gathering requirements and collaborating with stakeholders for SaaS platform at B&H Digital. Join our small team with a startup - like environment.
About the role
- Senior Product Manager at Novo focusing on onboarding, growth, and customer experience strategies. Leading AI-powered workflows and enhancing customer service automation in a mission-driven fintech.
Responsibilities
- Partner with the VP Growth Marketing to ideate and optimize growth loops, funnel conversion, and lifecycle engagement strategies that drive long-term retention and expansion.
- Build the infrastructure to support targeted marketing, experimentation, and data-driven personalization across the customer journey.
- Define and monitor KPIs for onboarding completion rates and additional high-value customer behaviors.
- Drive the product strategy for AI-powered and agentic automation that enhances customer support.
- Lead the in-flight CRM and case management platform implementation through to completion.
- Translate customer experience data and pain points into internal tooling requirements that directly improve service quality and efficiency.
- Build systems that surface the right context, at the right time, to the right agent.
- Measure the success and impact of tools, projects, and initiatives you ship.
Requirements
- 7+ years in product management, with meaningful experience across onboarding/growth AND internal tooling or customer operations platforms.
- Strong technical acumen and specifically, AI-first.
- Demonstrated experience building or implementing AI, automation, or agentic workflows in production environments.
- Experience optimizing user onboarding funnels, conversion, and lifecycle engagement at scale.
- Track record building internal tools or platforms that measurably improved operational efficiency.
- Familiarity with compliance-driven onboarding (KYC/KYB) in fintech is a plus.
- Experience leading CRM or case management implementations is a plus.
- Experience building products for small business banking or B2B fintech is a plus.
Benefits
- Positive, inclusive, supportive culture cheering you on your journey
- Learning and development budgets to help you grow and bond with your team
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