Senior Salesforce Manager overseeing CRM development and management for Premier League Foundation. Driving data insights and operational excellence to enhance social impact in communities.
About the role
- Salesforce Administrator responsible for platform administration and configuration at Banham. Collaborating with business units to improve processes and data accuracy.
Responsibilities
- Configure and maintain Salesforce (fields, page layouts, record types, validation rules, flows, reports, dashboards)
- Manage users, roles, profiles, and permission sets
- Troubleshoot system and user issues, providing timely resolutions
- Maintain system integrity and data quality
- Partner with Sales, Marketing, and Operations to understand needs and improve processes
- Translate business requirements into user stories and configuration solutions
- Support user acceptance testing (UAT) and manage change deployments
- Build and maintain reports and dashboards
- Support data analysis to inform decision-making
- Identify opportunities to improve data accuracy and reporting quality
- Maintain system documentation and release notes
- Ensure changes align with Salesforce best practice
- Contribute to platform roadmap and improvement initiatives
Requirements
- 1–2 years hands-on Salesforce administration experience
- Salesforce Administrator Certification (or actively working toward it)
- Strong understanding of core objects: Accounts, Contacts, Opportunities, Cases
- Hands-on experience configuring complex Flows
- Ability to manage configuration changes independently
- Experience working directly with business stakeholders
- Strong communication and organisational skills
- Analytical mindset with strong problem-solving ability
- Salesforce Certified Platform App Builder (Desirable)
- Experience with integrations or third-party applications (Desirable)
- Understanding of Agile ways of working (Desirable)
- Experience using JIRA or similar tools (Desirable)
Benefits
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
- Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
- An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
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