Service Delivery Manager overseeing departmental operations at Ballard Spahr. Leading teams and managing service delivery in a law firm environment with a focus on continuous improvement.
Responsibilities
Lead and Influence Others: Adept in coaching, mentoring, and guiding others to higher productivity.
Problem Solving: Highly skilled in recognizing the nature and urgency of problems.
Oral and Written Communication: Demonstrated expertise in delivering high-quality oral and written communication.
Monitor and manage administrative aspects of user, document, and departmental support functions.
Maintain high performance levels for service-related processes.
Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders.
Requirements
5+ years of experience in a law firm office operations environment
Proficiency in leading both onsite and virtual teams
Strong background in managing third‑party service providers
Exceptional resource planning and problem‑solving skills
Knowledge of escalation procedures, incident management, and service delivery disciplines
Mastery of core computer skills
Prior experience using legal‑specific software such as AIA, WorkShare, Litera Change‑Pro, BigHand, or ServiceNow preferred
Benefits
Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.
Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.
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