Support Engineer assisting customers with Salesforce's Data 360 and Agentforce products. Developing technical expertise and managing customer satisfaction through problem solving and training.
About the role
- Technical Analyst at Ball Corporation providing IT support in Infrastructure and Applications. Collaborating on technical specifications and delivering complex solutions within IT Services.
Responsibilities
- Provide technical expertise and support in a specialized area of IT Services
- Study business, functional and technical requirements and translate them into detailed design documents
- Provide technical inputs to Business Analysts during design and development
- Support development of technical specifications, and participate in delivery of complex, technical solutions to business needs
- Design, deliver, administer and support complex environments including Cisco Networking Products
- Collaborate with internal customers to elicit their business concerns and translate them into system development requirements
Requirements
- Bachelor’s degree in a relevant field preferred
- 2-5 years minimum job related experience
- Experience with analysis level tools for: activity diagrams, use cases, business rules, and system level features
- Expertise in various software development methodologies, e.g., XP, iterative
- Good presentation and communication skills, with the ability to translate and clearly formulate technical issues for technical and non-technical stakeholders
- Technical development experience, with knowledge of associated tools, and software development lifecycle experience.
Benefits
- Comprehensive benefits structure
- Annual incentive compensation plan
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