IT Service Manager ensuring IT service delivery for defence and engineering projects at Babcock. Leading customer relationships and managing service transitions while supporting technology empowerment.
Responsibilities
Act as the vital link between customers and Babcock IT
Ensure seamless delivery of existing services and supporting the transition of new solutions
Manage customer relationships through regular executive communication and site meetings
Support service transition activities, ensuring expectations are met and changes understood
Collaborate with the Business Engagement Team to create proposals for bids and operational requirements
Drive adoption of new services and ways of working
Ensure compliance with sector-wide standards and manage exceptions through risk processes
Requirements
Experience managing operational IT delivery teams or issues
Strong understanding of IT and its relationship to business operations
Ability to write and present reports for senior stakeholders
Experience with IT budgets and/or commercial negotiations (beneficial)
PRINCE2 or equivalent Project Management qualification (desirable)
ITIL Foundation or Practitioner certification (desirable)
The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.
Benefits
Generous holiday allowance
Matched contribution pension scheme, with life assurance
Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10-days special paid leave
Holiday Trading – buy or sell up to one working week of annual leave
‘Be Kind Day’ – one paid day each year for volunteering
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