Project Manager supporting federal science and technology programs at ICF. Leading project execution across multidisciplinary teams in national security environments.
About the role
- Implementation Project Manager focused on delivering structured onboarding projects for Mid-Market customers at AutogenAI. Collaborating with cross-functional teams to ensure successful adoption of solutions.
Responsibilities
- Own the end-to-end delivery of onboarding and implementation projects across a portfolio of Mid-Market customers, with support on more complex Enterprise engagements.
- Manage project timelines, milestones, dependencies, and risks to ensure smooth and predictable delivery.
- Run regular customer project syncs, track actions, and follow through to resolution.
- Maintain clear project documentation and plans, ensuring all stakeholders have visibility on progress and next steps.
- Act as the primary point of contact for customers during onboarding, building trusted and professional working relationships.
- Confidently guide customers through onboarding phases, setting expectations and keeping momentum.
- Identify when escalation or additional support is needed and work closely with the PM Team Lead to resolve issues.
- Work closely with Implementation Consultants to align training, configuration, and technical setup.
- Partner with Customer Success Managers to ensure a smooth handover from onboarding into BAU.
- Collaborate with Sales, Product, and Support teams to deliver a joined-up customer experience.
- Deliver onboarding projects using AutogenAI’s established onboarding and change management frameworks.
- Provide feedback into playbooks, templates, and delivery processes based on real project experience.
- Support ongoing improvements to how we onboard customers as the business scales.
Requirements
- 2–4 years’ experience delivering customer-facing onboarding, implementation, or delivery projects within a SaaS, technology, or professional services environment
- Demonstrated ability to manage timelines, coordinate stakeholders, and drive projects from kick-off through to handover
- Comfort working directly with customers and internal teams, including escalating risks or blockers when needed
- Proven ability to manage multiple projects in parallel while maintaining attention to detail
- Strong written and verbal communication skills, with confidence facilitating meetings and documenting outcomes
- Experience working as part of a wider delivery or customer success team
- Ability to remain calm, proactive, and solutions-focused in evolving or ambiguous situations.
Benefits
- Competitive Salary: Competitive package depending on specific experience and qualifications relevant to the role.
- Performance Bonuses: Opportunities for performance-based incentives
- Stock Options: Meaningful equity in the company.
- Retirement Plan: Pension scheme to help secure your future.
- Paid Time Off: Unlimited vacation (Yes, you read right!)
- Flexible Work Options: Hybrid working arrangements, 2 days per week in London
- Private Healthcare: Bupa Medical and Dental cover
- Life Insurance: Peace of mind for you and your family
- Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
- Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Junior Project Manager guiding clients in using SoftExpert's software solutions. Ensuring quality and financial sustainability of projects through effective management.
Analista de Projetos Jr contributing to innovation projects at PIT. Engaging with stakeholders and managing project timelines and quality assurance.
Construction Project Manager delivering construction projects across the UK for Bauer Media Outdoor. Responsible for site management, project scoping, and client relations while ensuring timely delivery and budget adherence.
Project Manager managing construction projects for Bauer Media Outdoor across the South of the UK. Ensuring timely delivery and quality of projects while building relationships with clients and contractors.
Project Manager overseeing construction projects for Bauer Media Outdoor, managing delivery of bus shelters and digital advertising screens across the South of the UK.
Project Manager driving AI automotive projects at Simi Automotive, ensuring timely delivery and efficient processes for vehicle safety solutions. Collaborating with engineers and stakeholders in a hybrid work environment.
Project Manager developing tailored AI solutions for Wealth Management projects at DeepLight AI. Collaborating with technical teams and stakeholders to ensure successful delivery and strategic alignment.
Senior Project Manager leading strategically significant multi - layered projects at OES. Focusing on end - to - end project management within complex, highly regulated environments.
ERP Project Manager overseeing end - to - end implementations of AI - driven ERP solutions at blp. Transforming client processes and maximizing automation rates across various business domains.