Associate Director leading lead monetization strategies for optimizing revenue. Overseeing team performance and strategy execution in Wisconsin and Tennessee locations.
About the role
- Director of Digital Banking overseeing digital customer engagements and technology roadmap at Atlantic Union Bank. Leading teams to achieve KPIs and enhance customer satisfaction through digital solutions.
Responsibilities
- Define and lead execution of a strategy that drives simple, seamless, digital customer engagements
- Work in partnership with business leaders to define a technology roadmap
- Provides consultation on Atlantic Union Bank’s Go-to-Market strategy
- Oversee execution against technology roadmap, leading Digital Product and Development teams
- Define and drive KPIs and KRIs for team successes and opportunities
- Consult on technical design decisions during execution
- Cultivate a team culture of trust and high-quality technology solutions
- Manage production and incident management, ensuring accountability in issue resolution
- Actively drive agile delivery maturity across technical delivery teams.
Requirements
- Bachelor’s Degree Required; MBA or other relevant advanced degree preferred
- Minimum of 10 years of relevant experience in a growth oriented, customer centric, regional or larger financial institution
- Demonstrated understanding of technology, the people who use it, and a track record of anticipating customer needs in a rapidly changing digital environment
- Demonstrated reliance on customer feedback to shape technology solutions
- A good understanding of consumer, small-to-mid-sized business, and commercial financial services
- A creative and innovative thinker
- High-level of energy, with strong collaboration and persuasion skills
- Comfortable operating in a “matrixed” organization that is geographically dispersed
- Demonstrated ability driving agile delivery transformation and maturation.
Benefits
- Incentive compensation plan
- Discretionary profit sharing bonus program
- Comprehensive benefits package
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