CG
Software Architect specializing in energy industry processes (FI - CA) at CEREBRICKS, focusing on innovative software solutions and optimal architecture for customer needs in Germany.
About the role
- Service Architect managing client relationships and service management capabilities for various projects across the United Kingdom. Leading proposal development and providing advisory services in a collaborative environment.
Responsibilities
- Contribute to win work: understand requirements, lead and support proposal development.
- Deliver increased awareness, engagement with, and adoption of Service Management capabilities.
- Manage client relationships: maintain positive relationships with both internal and external customers.
- Provide regular updates on task and service performance and respond to customer enquiries and concerns.
- Responsible for providing advisory services across Service Management, Service Architecture and Service Design.
- Providing assurance to new service architectures and designs.
- Able to lead team with mixed responsibilities; providing coaching, mentoring, pastoral care and technical leadership.
Requirements
- Specialisation in assessing design needs across the service portfolio.
- Expertise in creating high quality roadmaps and plans.
- Evidence of producing service case studies and having published relevant papers/articles or delivered talks.
- Background in ownership of service performance and health data.
- Proficiency in monitoring service performance and identifying trends.
- Comprehensive understanding of the ITIL framework, ideally ITIL4 Practice Manager qualified.
- Familiarity with additional frameworks or standards related to subject matter area (i.e. ISO 2000, VeriSM, COBIT, TOGAF, IT4IT & SIAM models).
Benefits
- Flexible and remote working is a central part of our culture.
- Opportunities for training and professional development to grow your skills and expertise.
- Employee resource groups to support all employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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