Hybrid Senior Training Manager

at athenahealth

• Job title: Senior Training Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $93,000 - $157,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Onsite Training Senior Manager overseeing a training team for athenaOne products and services across various client locations. Role involves managing complex customer engagements and ensures successful implementation and support.

Responsibilities

• Manage team of 10 – 15 high travel direct report OT Trainers, overseeing timesheet and expense submission and other administrative tasks on a weekly basis.
• Manage OT ICMs as they complete project work and assigned content collateral duties, ensuring they meet deadlines and assignment expectations
• Coordinate with team on directs’ project assignments and work with Resource Deployment team
• Support newly hired direct reports with 30, 60, and 90 day check ins
• Provide support to direct reports via 1:1s to manage any issues and conduct bi-annual calibration and career coaching conversations
• Support other team events, including annual onsite Summit
• Work with large clients throughout the year in support of their training workstream to consult on onsite training strategy and approach
• Travel to key client go lives to oversee OT team members onsite
• Help the OT Director develop plans and processes for the OT team and implement those systems successfully across the team and with stakeholder and partner teams such as Onboarding, Voice of the Customer, Sales and others

Requirements

• Bachelor’s Degree
• 8+ years of experience in onboarding, implementation or professional services
• People management experience preferred
• Experience in a client-focused, fast-paced environment preferred
• Project management expertise with ability to oversee multiple complex projects simultaneously
• Ability to conduct thorough needs analysis to scope program development
• Working knowledge of the revenue cycle and / or exposure to EHR / EMR in a sales, service, or implementation capacity for physician practices, hospitals, or health systems preferred
• Experience or expertise with applications including, but not limited to, MS Office Suite, and all major web browsers.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexible work arrangements