AI Automation Project Specialist building AI - powered automation across departments at Hone Health. Focused on creating scalable AI solutions with a strong collaborative emphasis.
About the role
- AI Automation Specialist at Aspire Software transforming SaaS operations for faster solutions using AI tools. Focused on building and automating processes across departments.
Responsibilities
- Build AI-driven outbound lead pipelines — automated lead scoring, outbound sequencing, and churn prediction; typically the single biggest EBITDA lever available to the business
- Automate PS commercial sign-off workflows and detect revenue leakage before it compounds
- Configure AR ageing dashboards, late payer alerts, and support block enforcement for non-payers
- Auto-trigger upsell and renewal proposals on specific client events
- Automate ticket triage, routing, and status updates — removing manual handling from the support queue
- Build AI after-hours coverage to reduce reliance on shift-based headcount for out-of-hours requests
- Build internal knowledge systems from historical ticket data — pre-classify, pre-route, and reduce agent handling time
- Automate professional services billing, time tracking, and revenue recognition
- Build back-office admin automation for billing requests, intervention reports, and operational tasks
- Automate Finance and HR data operations — payroll processing, expense reporting, and reconciliation
- Automate release notes generation (Git commits → LLM → documentation platform)
- Draft RFP/RFI responses automatically using a knowledge base of past submissions
- Auto-generate client-facing project management reports on a regular cadence
- Build KPI dashboards and real-time reporting pipelines
- Automate update planning, dependency scheduling, and release coordination
- Hand off to the AI Engineer when workflows exceed no-code limits
Requirements
- Strong communicator comfortable operating across Sales, Support, Finance, and Ops in the same week
- Power user of AI tools (Claude, ChatGPT, Copilot) and automation platforms (n8n, Zapier, Make)
- Business process thinker — understands how SaaS departments operate and where value gets lost
- Bias for action — ships fast, iterates on feedback, measures success in hours saved and cost reduced
- Comfortable with light scripting (JS, Python) for edge cases; not a coding-heavy role
- Nice to Have
- Background in operations, rev ops, support ops, or business analysis in a SaaS environment
- CRM or support platform experience (Salesforce, HubSpot, Zendesk, Intercom)
- API integrations / webhooks experience; consulting or digital transformation background
- Familiarity with ERP or billing systems is a plun a fast-paced environment.
- Proficiency in both written and verbal English is essential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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