Doc Auditor responsible for processing and reviewing closing - related documentation at ServiceLink. Supports Doc Auditors and ensures compliance with company and client requirements.
About the role
- Conducting premium audits for various coverage lines including Workers Compensation and General Liability. Ensuring compliance and maintaining regulatory standards as part of the audit process.
Responsibilities
- Conducts premium audits (both Physical & Virtual) for all lines of coverage across all business units of moderate to difficult complexity
- Handling of audit disputes received from insured/agents/brokers
- Ensures compliance and regulatory standards are maintained
- Arranging premium audit appointments with insureds and/or brokers
- Reading policies to determine exposure basis for each policy
- Communicate with insureds, Program Administrators, agents/producers, and underwriters as required for the information necessary to complete accurate audits and securing that documentation from those parties
- Perform examination of policyholders' payroll, accounting and financial records to insure accurate calculation of earned premium for customers
- Analyzes existing data, ISO rules, industry and statutory materials, and claims
- Actively working in the NEXUS premium audit system to pick up and complete assigned audits
- Reviewing changes in exposure such as alterations of the operations, products or services, additional or deleted classifications, new construction, additional locations, etc.
- Direct interaction with Program Administrators, Brokers & Underwriting team to answer questions about the audit process or results
- Responds to and resolves audit disputes and makes appropriate changes to revise audits as needed
- Compiles pertinent facts related to disputes, documents and communicates the results of the analysis, and prepares amended audits and submits for billing
- Perform other premium audit related duties as required or requested by management.
- Mentoring or training of less experienced auditors as needed.
Requirements
- Minimum of 5 years prior premium audit experience
- Collaborative and team oriented
- Customer focused with attention to detail
- Self-directed showing personal accountability and a sense of urgency
- Strong communication and organizational skills
- Current driving license with good driving record & ability to travel
- Ability to multi-task and prioritize a heavy workload to meet agreed upon expectations
- Strong computer skills including the Microsoft Office Suite (Word, Excel)
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
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