Software Technical Support Engineer for Luciq, aiding customers in product understanding and technical troubleshooting. Focused on customer experience and cross - functional collaboration.
About the role
- Senior Support Analyst delivering advanced IT solutions for Intelligent Transportation Systems. Support infrastructure, software, and complex troubleshooting in a hybrid work environment.
Responsibilities
- Provide advanced end-to-end IT systems and application support for external customers in private and public sectors
- Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components
- Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications
- Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM)
- Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization
- Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting
- Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration
- Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025)
- Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation
- Collaborate with cross-functional teams to design and implement scalable infrastructure solutions
- Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing
- Participate in on-call rotation and provide after-hours support as needed
- Provide mentorship to other support members
- Occasional overnight travel (up to 20%)
Requirements
- Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent
- 6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms
- Expert-level experience with Windows Server OS lifecycle management
- Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM)
- Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning
- Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting
- Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux)
- Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems.
- Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects
- Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage)
- Experience in performing recurring maintenance physical IT hardware (servers, switches, storage)
- Willingness to participate in on-call and after-hours support schedules
Benefits
- medical, dental, and vision
- EAP
- 401K
- STD
- LTD
- AD&D
- life insurance
- paid parental leave
- reward & recognition program
- optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement
- nine paid holidays
- 15 days PTO that accrue per year
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