People Services Manager leading the People Function for Arcadis in Belgium. Responsible for developing efficient people services and managing HR operations in a complex environment.
Responsibilities
Develop efficient people services to support our People Function for the country or group of countries
Manage country People function in line with global ways of working
Lead alignment and harmonization of country people services
Plan and manage operational delivery of services that execute activities associated with employee lifecycle
Lead country people team to a global tiered service delivery including transition of work to shared services centers
Adopt new people technology and advocate for local adoption
Establish a high-performing People Services team
Implement globally defined processes and procedures for people service delivery
Ensure clarity around roles, responsibilities, points of escalation & workflows
Monitor and communicate country service delivery metrics
Engage with country stakeholders for ongoing feedback
Ensure HCM system is accurate and up to date
Participate in internal and external audits
Requirements
Bachelor degree (preferably in human resources)
Progressive human resource experience and relevant experience in a complex international matrix setting
Broad experience and understanding of implementing people activities, particularly in HR operations
Demonstrated management skills
Ability to coach and guide a team of HR professionals
Broad knowledge of all major components of People related functions: employee/labour relations, payroll, management of change, diversity, compensation, benefits and talent development
Experience in transitioning work to a shared service center
Experience in implementing payroll systems and improvements
Experience in implementing HRIS and interaction with connected systems
Business Fluency with financial acumen and operations knowledge
Strong customer service mindset and experience in a tiered service model accompanied by Shared service
Stakeholder management
High level communication skills (English proficiency at least C1) strong consulting, coaching and presentation skills.
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