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About the role
- High Sierra Camps Operations Manager overseeing operations at remote camp in Yosemite National Park. Ensuring guest experience, compliance with safety standards, and managing staff responsibilities.
Responsibilities
- Oversee all day-to-day camp operations, including guest accommodations and dining services.
- Coordinate with the High Sierra Camps Operations Manager to order supplies ensuring timely delivery by mule and proper storage at the camp.
- Manage the camp's commercial kitchen, ensuring preparation of hot breakfasts and dinners for guests, packed lunches, and meals for staff.
- Ensure all kitchen operations follow food safety guidelines and ServSafe standards.
- Ensure the camp meets all health and safety standards, as well as park service regulations, in preparation for public health and park service inspections.
- Oversee staff scheduling to ensure coverage for all shifts.
- Develop and implement camp schedules to ensure that guests have access to meals and support as needed.
- Oversee housekeeping and custodial services, ensuring that guest accommodations, kitchen facilities, and common areas are kept clean, organized, and well-maintained to a high standard.
- Provide exceptional guest service by addressing any concerns or requests promptly and professionally.
- Ensure that all guests experience a memorable wilderness stay by providing basic information about camp activities and the surrounding natural environment.
- Handle guest feedback and ensure a high standard of satisfaction throughout the camp season.
- Monitor and enforce safety protocols, including fire safety, wilderness preparedness, and first aid, keeping safety as the top priority in the backcountry environment.
- Promote Leave No Trace principles, educating staff and guests on sustainable practices.
- Maintain the camp’s cleanliness and ensure it is in harmony with the surrounding natural environment.
- Oversee cost control and ensure efficient use of resources throughout the camp, including food, supplies, and staffing.
- Ensure the camp meets all public health standards, park service regulations, and operational protocols in preparation for inspections by relevant authorities.
- Abide by the Collective Bargaining Agreement (CBA) with the employee union, ensuring that all staffing, scheduling, and operational practices comply with union guidelines.
- Track inventory, supplies, and equipment for the camp.
- Foster a positive and collaborative work environment for the camp staff.
- Provide ongoing training and development opportunities to improve staff performance and ensure exceptional service.
- Accurately track hours for all staff and submit payroll on time.
- Conduct performance evaluations and provide feedback for continuous improvement.
- Hold teams accountable to Aramark and Yosemite’s policies and procedures.
- Work independently with minimal supervision, handling all camp duties and challenges autonomously while maintaining a high ethical standard.
- Be prepared to manage emergencies and guest needs at any time, staying vigilant and proactive in ensuring camp operations run smoothly.
Requirements
- Bachelor’s degree in Hospitality Management, Outdoor Recreation, Environmental Science, or related field, or equivalent experience is preferred.
- Minimum of 3-5 years of experience in hospitality or outdoor recreation management, with at least 2 years in a leadership or supervisory role.
- Strong leadership, communication, and interpersonal skills.
- Experience in managing a remote location or working in a wilderness setting is highly preferred.
- Knowledge of wilderness safety, Leave No Trace principles, and outdoor recreation.
- Wilderness First Responder certification and ServSafe Manager certification required.
- Strong knowledge of food safety protocols and experience in managing kitchen operations.
- Experience overseeing housekeeping or custodial services.
- Ability to work independently and handle challenging situations with professionalism and a positive attitude.
- Strong organizational and problem-solving skills, with the ability to adapt to changing conditions and work autonomously.
- Knowledge of and experience working with union regulations and a Collective Bargaining Agreement (CBA) preferred.
- Ability to work and thrive in an outdoor, remote setting for extended periods of time.
- Must be physically capable of hiking and performing manual labor as required.
- Ability to manage multiple tasks simultaneously and remain calm under pressure in a backcountry environment.
Benefits
- medical, dental, vision, and work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave and disability coverage
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