Senior Social Media & Digital Communication Manager developing strategies for Paulaner Brewery's social media presence. Collaborating with brand management to create impactful digital campaigns and community engagement.
About the role
- Social Media Moderator managing daily social media activities and customer engagement for a branding agency in Egypt. Collaborating with creative teams and ensuring quality content across platforms.
Responsibilities
- Publish and schedule posts across social media platforms according to the approved content calendar.
- Upload and manage interactive stories (polls, quizzes, Q&A, etc.) aligned with each brand’s tone and campaign.
- Review captions and visuals before publishing to ensure quality and accuracy.
- Monitor and respond to all comments, messages, and mentions promptly and professionally.
- Communicate directly with customers through social media to answer inquiries and close orders efficiently.
- Track and document interactions, leads, and orders in coordination with the sales or logistics teams.
- Escalate sensitive issues or complaints to the relevant internal teams when needed.
- Maintain each brand’s tone of voice and ensure consistent presence across all platforms.
Requirements
- 1–2 years of experience in social media moderation or publishing, preferably in a marketing agency.
- Strong written communication skills in Arabic (Egyptian & Gulf dialects) and working knowledge of English.
- Excellent organization skills and the ability to manage multiple client accounts simultaneously.
- Familiarity with Meta Business Suite, TikTok tools, sap chat , X, linked in, and social media scheduling platforms.
- Detail-oriented, responsive, and comfortable with fast-paced daily operations.
- **Nice to Have**
- Experience in e-commerce moderation, order handling, or social media sales.
- Basic knowledge of content performance reporting.
Benefits
- **Why Join Araby Brand?**
- **What we offer:**
- Medical Insurance
- Hybrid working environment
- Flexible working environment
- Great learning opportunities and mentorship
- A supportive and friendly team dedicated to your growth
- opportunities for career advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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