Technical Product Support Engineer providing customer support and resolving technical issues in semiconductor equipment. Collaborating with engineering for documentation and system performance analysis.
Responsibilities
Provide technical support for customer escalations and fleet performance
Act as intermediary between customers and the division
Support engineering with documentation and telecommunications
Initiate review of engineering change orders (ECOs)
Generate system performance data and process analysis
Requirements
Experience in technical support for customers
Knowledge of equipment diagnostics, troubleshooting, and repairs
Familiarity with installation and operation of hardware and software
Ability to analyze data and generate performance metrics
Excellent interpersonal skills for building consensus
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