Banking Consultant providing customer support at Suncorp Bank in Melbourne. Offering service assistance, guidance on banking products, and fostering positive customer experiences.
Responsibilities
Create positive and personalised experiences for customers across inbound interactions
Provide accurate information and support on Everyday Banking products, services, and processes
Resolve customer enquiries efficiently while identifying opportunities to improve outcomes
Build trust through active listening, empathy, and clear communication
Work collaboratively within a team focused on people, customer experience, risk, and performance
Uphold Suncorp Banks’s purpose of building futures and protecting what matters
Requirements
A passion for delivering high-quality, personalised customer experiences
Experience supporting customers in a service-based role
Confidence navigating multiple systems and using technology to support customer outcomes
Resilience, adaptability, and empathy when handling a variety of customer needs
A collaborative mindset and commitment to contributing to a supportive team culture
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