Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
About the role
- Customer Support Manager providing technical support for ANYbotics robotic solutions in Barcelona. Engaging with international customers and managing technical issues on-site.
Responsibilities
- Responsibility for software and system support of our ANYmal robot
- Respond to customer inquiries via ticketing system, email, video calls, and phone
- Be a technical point of contact for our leading worldwide industrial customers, provide technical support and consult customers
- Diagnosing and resolving customer problems
- Escalating non-conformities to development or defects to technical support
- Coordinate problem tracking and resolution across multiple departments
- Tight interfacing with field engineering, account managers and quality assurance to continuously improve our customer experience
- Staying up-to-date with continuous training of our new product and software releases
Requirements
- Completed technical or IT education in an industrial environment (robotics, mechatronics, electronics, automation, computer science) or related field
- You have a customer mindset, you place the customer at the center of decision-making and strive to create a positive and satisfying experience
- Experience in a first level support role or help desk environment with direct customer contact
- You are familiar with Linux and the routine use of the command line
- Ability to understand new systems quickly and to grasp complex frameworks
- Curiosity for customer problems and industrial solutions
- Excellent communication skills and problem solving skills to troubleshoot complex systems
- Strong English language skills (written and verbal)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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