Auxiliar de Operações supporting brokers in daily tasks and client communication at Lojacorr. Join a respected insurance platform known for innovation and support in Brazil.
About the role
- Process Improvement Facilitator specializing in process analysis and continuous improvement techniques. Collaborating with stakeholders to enhance operational efficiency and embed improvement practices.
Responsibilities
- Facilitate the articulation of clear problem statements and define the scope of analysis.
- Analyse current processes using Lean techniques to identify improvement opportunities.
- Collaborate with cross-functional teams to drive innovation and continuous improvement.
- Support teams to embed continuous improvement practices, including performance management.
- Coach and develop stakeholders and project/change professionals in process improvement and Lean techniques.
- Build strong, trusted relationships and provide expert advice and guidance to process owners and stakeholders across the business.
- Use process mapping tools to capture and model future ways of working to agreed standards.
Requirements
- Lean or Six Sigma green belt or equivalent process improvement experience.
- Process mapping – flowcharts.
- Experience of delivering process improvement or process change initiatives (Waterfall and Agile – desirable).
- Champions continuous improvement and results driven.
- Experience using process mapping and modelling tools eg Visio, Signavio , Celonis.
- Strong analytical, facilitation, communication and stakeholder engagement skills.
Benefits
- Full private healthcare with no excess
- 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- A flexible working culture
- Competitive pension scheme – we double-match your contributions up to 6%
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Bonus Scheme
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