Hybrid Senior Manager, AI Governance

at American Family Insurance

• Job title: Senior Manager, AI Governance
• Job type: Full Time
• Experience level: Senior
• Salary: $113,000 - $194,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Madison, United States

About the role

• Lead a team of AI Governance specialists at American Family Insurance. Implementing responsible AI strategies and ensuring compliance with AI policies and standards in the enterprise.

Responsibilities

• Lead a team of AI Governance specialists to implement American Family's AI Governance strategy
• Manage enterprise-wide AI Governance activities
• Partner with stakeholders in Technology and business to administer AI policies and standards
• Guide the AI Governance team to mature the AI Governance program
• Embed trust, safety, human-centricity, and risk mitigation to ensure responsible use of AI across the enterprise
• Report to the Data and AI Governance Director
• Advance the AI Governance program by reviewing and maturing frameworks and processes to reflect changes in relevant laws/regulations and best practices
• Manage and develop team by setting goals to meet individual and enterprise objectives
• Refine team operations to harden capabilities and improve efficiency
• Oversee training curriculum and socialize responsible AI across the enterprise
• Design and scale technical and process controls to reduce exfiltration of enterprise data
• Conduct and document AI assessments
• Collaborate with Third Party Risk Management to develop and implement effective due diligence of third-party AI
• Organize and partner with the AI Governance Council to ensure AI Governance program remains compliant
• Produce metrics and report on team progress, program maturation, and effectiveness of AI Governance practices

Requirements

• Deep expertise and current understanding of the evolving discipline of AI Governance including best practices, trends, and regulatory landscape (insurance industry-specific knowledge a plus)
• Experience in building, managing, and leading high-performing teams to address complex problems
• Experience working with cross-functional stakeholders to balance organizational priorities related to data privacy, cyber security, innovation, and customer experience
• Ability to communicate clearly and concisely both in writing and orally to inform and influence direct reports, peers, and leaders
• Collaborate and negotiate with colleagues spanning a wide variety of business areas
• Knowledge of techniques, methodologies, and technologies used throughout the AI lifecycle
• Demonstrated experience providing customer-driven solutions, support, or service
• Results oriented with the ability to clearly articulate and deliver business value
• Solid knowledge and understanding of insurance concepts
• 5+ years of AI Governance and management experience plus a bachelor's degree or above

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits
• Competitive 401(k) contribution
• Pension plan
• Annual incentive
• 9 paid holidays
• 23 days accrued annual paid time off
• Student loan repayment program
• Paid-family leave