Growth Operations Lead at TENTENS Tech managing Online Reputation Management business with a team of 10+. Driving operations excellence and business results through process optimization.
About the role
- Operations Manager responsible for FM services and team leadership in Belfast Metropolitan College. Delivering operational performance and managing customer relationships.
Responsibilities
- Manage operational performance in accordance with service level agreement
- Managing relationships with Customers to achieve high levels of customer satisfaction
- Point of escalation for all customer issues
- Attend monthly meetings with school business managers and clients
- Delivery of revenue targets through effective budget management
- Manage service delivery to ensure all KPIs are met
- Manage supply chain to ensure works are carried out on time and within budget
- Direct Line management for team of caretakers & cleaning staff
- Accountability for H&S culture
- Carry out monthly compliance audits
Requirements
- Operations Management experience and KPI delivery is essential
- Experience and Knowledge of Hard & Soft FM services for a multi-site operation
- Experience in the development and implementation of Service Delivery Plans, policies, procedures/process, and systems enhancement for (Hard & Soft) FM Services
- Knowledge of legal/regulatory requirements concerning Health and Safety support services
- Excellent planning and organizational skills
- Ability to develop and maintain productive working relationships with all stakeholders
- Proficient in creating and executing policies and managing operational systems and procedures
- Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft Office
- UK Driving license essential
Benefits
- Competitive salary with potential for yearly reviews
- Career growth with advancement opportunities
- Comprehensive training, including fully funded leadership programs
- At least 24 days of holiday plus bank holidays
- Generous pension scheme
- Flexible benefits including insurance benefits, Cycle2Work scheme, and discounted gym memberships
- Two Social Impact Days for volunteering and fundraising opportunities
- Family friendly policies
- Membership of Affinity Networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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