Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Senior Manager overseeing community enablement and education at AirOps for content engineers. Leading training programs and community engagement strategies within technical marketing.
Responsibilities
- Own end-to-end curriculum design for AirOps University, keeping content platform-specific and current as the product evolves
- Build learning frameworks that serve practitioners from first-time users to advanced Content Engineers to marketing executives
- Continuously iterate based on learner feedback, product updates, and community insights
- Set the standard for operational rigor across the function, making and facilitating informed data-driven decision
- Manage and develop direct reports who facilitate live training sessions for 10-200 participants
- Own the strategy and execution for community expansion and cohort-based programming, including tiered Content Engineering tracks for entry-level, advanced, and CMO audiences
- Drive engagement, activation and retention across the AirOps practitioner community
- Build and manage systems for onboarding new cohorts and progressing members through the learning journey
- Lead in-person and virtual community events, leveraging hubs in NYC and SF
- Work closely with product, marketing, and post-sale to align community programs with business priorities
- Serve as an internal voice of the community, surfacing practitioner insights that inform product and GTM decisions
- Contribute to headcount planning, program prioritization, and long-term enablement strategy
Requirements
- 7+ years of experience in community education
- Built education programs at modern, technical product companies (e.g. Zapier, Langchain, etc.), NOT generic enterprise/community education.
- Strong operational instincts and ability to build systems and accountability structures from scratch
- Experience managing live training or cohort programs at scale
- Proven people management experience with a track record of developing and retaining direct reports
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
- A fun-loving and (just a bit) nerdy team that loves to move fast!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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