Product Manager managing Global Monitoring products at Leonardo SpA. Overseeing product lifecycle and supporting sales and business development efforts in Italy.
About the role
- Senior Product Manager building and scaling the AirHelp+ subscription service for travelers. Analyze user behavior and drive continuous growth and engagement in the product.
Responsibilities
- Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
- Prioritize bold bets and quick wins based on user needs and data.
- Define and refine KPIs to measure what matters - then move the needle.
- Continuously improve our subscription’s value proposition.
- Test and launch initiatives to reduce churn and drive engagement.
- Explore new benefit extensions and opportunities for monetization.
- Champion the customer obsession.
- Translate insights into product ideas.
- Partner with design, engineering, and marketing to bring features from idea to impact.
- Manage the backlog, ruthlessly prioritize, and keep momentum high.
- Work tightly with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
- Use data to validate hypotheses and measure outcomes.
- Share learnings, and help the team learn fast and improve faster.
Requirements
- **4–5 years of hands-on subscription product management experience **- owning customer-facing products from discovery to delivery.
- **Proven track record of driving business impact**, with strong commercial thinking and a bias toward rapid experimentation and iteration.
- **Experience designing and scaling retention strategies**, reducing churn, and shaping compelling value propositions that connect with user needs.
- **Fluency in product analytics and experimentation tools** and a deep love for turning insights into action. Able to combine qualitative insights with quantitative data to make informed decisions.
- **Customer-oriented**, always curious to learn about the user needs and motives behind their decisions.
- **Strong cross-functional communication skills**, with the ability to align stakeholders, influence decisions, and rally teams around product outcomes.
Benefits
- **Culture of Autonomy:** No micromanagement, no politics. Just builders building.
- **Growth Investment**: Personal development plans, internal workshops, mentorship, and language classes.
- **Culture That Cares**: Team events, supportive peers, and a mission you can feel proud of.
- **Flexible Benefits**: Choose between gym pass, personal development, childcare, transport, or travel subsidies.
- **Global Workstyle**: Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.
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