Content Development Associate managing a portfolio of legal publications. Ensuring high - quality content and collaboration with authors for LexisNexis Canada.
About the role
- Join AirHelp's claims operations team to manage customer claims related to air passenger rights. Collaborate effectively to achieve resolution and compensation outcomes.
Responsibilities
- Engage with airlines and partners to progress cases toward compensation outcomes.
- Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
- Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
- Prepare cases for handover to external partners when formal proceedings become necessary.
- Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
- Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.
Requirements
- An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions.
- Strong attention to detail and ability to follow structured procedures.
- Curiosity and eagerness to learn about aviation, law, and international regulations.
- Comfort working in a fast-paced, performance-driven environment.
- Proactive mindset with strong ownership and accountability.
- Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus).
- Clear communication skills and fluency in English.
Benefits
- Private life and health Insurance.
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Pre-paid virtual card.
- Office commute subsidy.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and Parties.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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