Workspace & Infrastructure Support Engineer delivering exceptional IT support for CDW coworkers. Focused on resolving technical issues and ensuring smooth IT operations in collaboration with teams.
About the role
- VoIP Engineer managing Aircall’s telephony infrastructure and ensuring secure, high-quality voice connectivity. Responsible for deploying cloud telephony technologies and collaborating with cross-functional teams.
Responsibilities
- Own the Voice Stack: Design, implement, and maintain the SIP/RTP/WebRTC infrastructure that powers our global voice platform.
- Cloud SBC Management: Take primary responsibility for the configuration, deployment, and operation of our Cloud Session Border Controllers (SBCs), with deep expertise in Ribbon.
- DevOps and Cloud Infrastructure: Implement Infrastructure-as-Code (IaC) using tools like Terraform or CloudFormation to manage voice infrastructure on AWS.
- Monitoring & Reliability: Set up and maintain advanced monitoring, alerting, and logging systems to proactively identify and resolve high-severity incidents related to connectivity and audio media quality.
- Cross-Functional Collaboration: Work closely with the Infrastructure, Carriers Relations, and Product teams to introduce new features, improve call routing logic, and troubleshoot complex communication issues.
- Automation: Introduce automation to recurring operational tasks, network provisioning, and reporting.
Requirements
- Proven experience as a VoIP/Telecommunications Engineer in a high-volume, cloud-based environment.
- Expert-level knowledge of SIP, RTP, and associated protocols.
- Deep, hands-on experience deploying and managing Cloud Session Border Controllers (SBCs), specifically Ribbon
- Strong practical experience with AWS cloud infrastructure (EC2, VPC, Lambda, SQS, CloudWatch) and using DevOps methodologies.
- Solid networking fundamentals (TCP/IP, UDP, BGP, firewalls).
Benefits
- Competitive salary package & benefits
- Work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- DE&I Statement promoting diversity, equity and inclusion within the company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Surface Mining Engineer leading multidisciplinary projects in energy, mining, and mineral processing. Responsible for project management and technical solutions while supporting business development.
Supervising Engineer for construction projects at Stantec, ensuring contract compliance and quality standards. Overseeing teams and liaising with clients on major engineering projects.
Senior Structural Bridge Engineer working on transportation infrastructure and managing structural inspection projects across Canada. Collaborating with engineering teams for effective delivery of projects and customer service.
Structures Engineer working within Suffolk County Council's Infrastructure Management team. Responsible for inspecting, maintaining, and constructing highway structures, guiding technicians and ensuring safety compliance.
IB
Civil Engineer developing geometric and earthworks projects for railway infrastructure in Brazil. Collaborating in multidisciplinary teams and mentoring junior staff while ensuring project clarity.
Intern supporting geometric and earthworks projects with a focus on railways in São Paulo. Working in a hybrid model and gaining professional experience with a leading infrastructure company.
IB
Junior Civil Engineer focusing on designing and developing railway infrastructure projects in São Paulo. Collaborating with multidisciplinary teams to produce quality engineering solutions for construction tasks in a hybrid work environment.
Associate Project Engineer supporting projects in renewable energy consultancy at Enertis Applus+. Responsibilities include managing project deliverables and ensuring quality standards.
Senior Solution Enablement Engineer managing complex processes related to sales engagement at Fiserv. Interface cross - functionally to support Finxact’s Core - as - a - Service adoption.