D&O/FI Complex Claims Adjuster focused on investigating complex claims in Financial Lines. Role involves interaction with clients and internal teams to manage the claims process.
Responsibilities
Focused on Directors & Offices and Financial Institutions claims within Financial Lines
Develop your expertise in handling and investigating complex claims
Deal with genuine claims through a proactive best practice approach
Actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling
Identify and review suspect/fraudulent claims on a consistent basis
Regular contact with internal stakeholders, brokers, experts, and external lawyers
Build effective relationships with internal and external customers
Provide support to Team Managers and deputize in their absence
Assist with monitoring market/industry practices in claims handling
Help improve products in collaboration with colleagues in underwriting.
Requirements
Knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines
Specialist knowledge of Directors & Officers technical claims topics
Experience of Financial Institutions claims would be advantageous but not essential
Experience in negotiation, mediation, and arbitration
Policy language skills enabling accurate and consistent policy wording interpretation
Lateral thinking and the ability to problem solve and develop new ideas to improve working practices
Strong communication, time management, administrative and report-writing skills.
Benefits
Health, wellbeing, and financial security benefits through Total Rewards Program
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