ServiceNow Tech Lead responsible for developing and maintaining IT solutions for Schwarz IT Hub. Collaborating on system designs and providing consultation to internal teams.
About the role
- ServiceNow Platform Specialist enhancing platform operations for a chemical/pharmaceutical client. Focusing on administration, optimization, and continuous improvement of the ServiceNow platform.
Responsibilities
- Support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf
- Pre-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team
- Identify improvement and optimization opportunities across workflows and platform processes
- Support the deprecation of obsolete customizations and flows
- Analyze incident and request trends
- Gather and structure user feedback
- Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
- Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows
- Support and maintain documentation of existing workflows and implementations, ensuring documentation remains up to date, clear, and aligned with best practices
- Contribute to the continuous improvement of platform standards, guidelines, and documentation quality
- Specify clear and structured implementation stories in close alignment with the Product Owner
- Support testing and validation from a functional and business perspective, ensuring quality before deployment
Requirements
- Bachelor’s degree in computer science, business informatics, or equivalent experience in a technical field
- Hands-on experience with ServiceNow, including administration and development
- Strong knowledge of the ServiceNow ITSM module and ITSM processes
- Experience working in Agile environments; familiarity with DevOps practices is a plus
- Ability to analyze complex processes and translate them into structured requirements and improvements
- ServiceNow certifications are an advantage
- Fluency in English required; German is a plus
- Strong analytical and problem-solving skills
- High level of ownership, accountability, and quality awareness
- Collaborative mindset with the ability to work effectively across technical and non-technical teams
- Strong time management skills, with the ability to self-organize, prioritize effectively, and deliver high-quality results in a fast-paced environment
- Self-driven personality with a strong continuous improvement mindset and excellent communication skills
Benefits
- 5 weeks of vacation / 40-hour work week
- Coverage of certification costs
- Reka Card with 20% discount on up to CHF 2,400
- CHF 400 contribution towards a gym membership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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