Manager Business Consulting role focusing on Organizational Change Management (OCM) with YASH Technologies. Responsible for leading change management practices and fostering professional development.
About the role
- Enterprise Customer Enablement & Engagement Manager at Adobe developing AI-powered customer programs to enhance activation and adoption. Leading initiatives for dynamic engagement across enterprise customers.
Responsibilities
- Develop Customer Programs: Build the direction of dynamic enterprise customer engagement programs across audience groups and solutions that evolve based on customer signals.
- Drive Customer Enablement: Coordinate the delivery of training and enablement tools, technical documentation, and resources for customers on Adobe Experience League.
- Produce AI Focused Insights: Leverage AI to identify activation risk and adoption gaps to prioritize high-impact customer cohorts and programs that translate to scalable metrics and assets.
- Champion Customer Outcomes: Identify lighthouse customers, co-develop reference stories, and ensure practical impact through real workflows and results.
- Align with Cross Functional Teams: Collaborate with customer success, sales, GTM, marketing, and product teams to ensure engagement experiences support solution value realization and expansion pathways.
- Strengthen Solution Roadmap with Customer Voice: Surface customer feedback for new capabilities, integrations, and roadmap investments to unlock deeper solution potential for customers.
Requirements
- 10+ years of customer marketing experience in creativity or productivity business solutions, or related fields within SaaS, productivity software, or enterprise technology.
- Demonstrated capability to develop customer initiatives that encourage activation and usage.
- Strong functional understanding of AI capabilities to drive and measure customer programs.
- Proven communication and presentation skills, with the ability to translate technical innovation into business value.
- Strong cross-functional leadership skills and experience partnering with customer facing and marketing teams.
- Willing and able to travel nationally and internationally up to 30% of the time.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
- Wellness programs
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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