Technical Documentation Writer responsible for creating clear and effective documentation for ArmorCode's AI - based security platform. Collaborating with product and development teams to ensure accuracy and user accessibility.
About the role
- Senior Technical Writer improving documentation for Acronis Cyber Protect Cloud and on-premises solutions. Utilizing AI tools to enhance quality and efficiency in technical writing.
Responsibilities
- Create and maintain online help, user guides, and administrator documentation in English, aligned with the software development lifecycle.
- Develop additional documentation such as best‑practice guides, configuration guides, and feature overviews for enterprise products.
- Review and improve GUI text strings and error messages as part of the development process.
- Leverage AI‑assisted tools (e.g., content analysis, rewriting, validation, summarization) to improve documentation quality and efficiency.
- Validate technical accuracy by collaborating with Engineering, Product Management, UX, QA, and Support teams.
- Ensure consistency with company style guides, terminology standards, and structured authoring principles.
- Mentor junior technical writers and share best practices.
- Contribute to the continuous improvement of documentation processes, templates, and standards.
Requirements
- Bachelor’s degree, preferably in Engineering, IT, Linguistics, or a related field.
- 5+ years of professional experience in technical writing for software products.
- English proficiency at Upper‑Intermediate level or higher.
- Strong attention to detail, consistency, and clarity.
- Good understanding of the software development lifecycle and the role of documentation within it.
- Experience working with issue tracking systems (e.g., Jira).
- Experience using source control systems (e.g., Git).
- AI‑Related Skills and Experience.
- Practical experience using AI‑powered tools for content creation, editing, or quality checks.
- Ability to evaluate AI‑generated content for accuracy, tone, style, and compliance with documentation standards.
- Experience using AI to analyze existing documentation and identify gaps, duplication, or inconsistencies.
- Understanding of prompt design and structured inputs to achieve predictable, high‑quality results from AI tools.
- Awareness of data privacy, security, and ethical considerations when using AI in documentation workflows.
- Nice to Have: Experience with MadCap Flare or similar documentation tools.
- Knowledge of structured authoring and information design (DITA, XML, Markdown).
- Familiarity with operating systems and technologies such as Linux, MS SQL, Active Directory, and virtualization platforms (VMware, Hyper‑V, Citrix).
- Experience documenting SaaS, cloud, or cybersecurity products.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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