IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
About the role
- Support Analyst assisting clients with ACOM's ERP modules through chat, email, and phone. Analyzing and resolving issues while ensuring client satisfaction in a dynamic environment.
Responsibilities
- Provide excellent first-level support for the company's administrative and operational system modules to external clients via chat, email, and phone using the Movidesk platform.
- Analyze, reproduce, and resolve problems reported by clients, focusing primarily on identifying root causes.
- Identify and apply workarounds for incidents whenever possible to mitigate client impact.
- Log clear and concise information in the system to ensure proper understanding of each support interaction.
- Monitor SLAs and manage follow-ups with clients, partners, and internal teams.
- Analyze client request data to assess urgency and prioritize resolution.
- Build and maintain strong relationships with internal and external clients.
- Proactively monitor for potential issues and propose solutions to reduce the occurrence of bugs and repeat support tickets.
Requirements
- Experience in Technical Support
- Microsoft Office (Office suite)
- Integration via APIs and text files
- Analysis of transactions, logs, and system behavior
- Integrated management systems (ERP/POS) for the retail sector
- Retail fiscal and financial routines (tax and accounting processes)
- Desired knowledge:
- Knowledge of routines in the foodservice/food retail segment
- Knowledge of integration with POS systems
- Familiarity with widely used POS systems
- Experience with SaaS or complex platforms
- Experience with ticketing/helpdesk platforms such as Movidesk or similar
Benefits
- Salary advance
- Health insurance
- Home-office allowance
- Pharmacy discount program
- Dental insurance
- Workplace exercise program
- Profit-sharing (PLR)
- Life insurance
- Food allowance
- Transportation allowance
- Meal voucher
- Employee discount club
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Analyst developing Nutritional Programs for Yara's products in São Lourenço do Oeste/SC. Conducting client visits, training, and support for sales.
Software Engineer at Conduent responsible for developing and maintaining Java applications including testing and debugging. Requires extensive experience in Java/J2EE technologies.
IT team member providing Tier 2 support for technology solutions at Genworth. Managing hardware and software configurations and assisting with application software support.
Senior Microsoft Dynamics 365 Support Engineer providing advanced support for enterprise solutions. Responsibilities include incident resolution and proactive stability improvements in a hybrid role in Hyderabad.
Technician providing VIP support in a hybrid role in Paris. Responsible for audiovisual setup and IT support in a premium environment.
Technical Support Case Handler responsible for managing technical support cases and delivering high - quality technical assistance. Focusing on diagnosing issues, prioritizing workload, and ensuring customer satisfaction through excellent communication.
Technical Support Advisor providing first - class customer service through various communication channels. Handling technical support queries and maintaining high service standards.
Process Support Engineer providing technical support for semiconductor manufacturing in customer - facing environments. Focus on Metal - Package processes with troubleshooting and optimization of semiconductor equipment.
Senior Technical Analyst for PwC New Zealand's Data & AI team. Delivering end - to - end data and AI solutions while leading strategic engagements across industries.