Development position to prepare individuals for Sales Representative roles in First American's Agency Division. Focus on learning sales processes, building relationships, and conducting market research.
About the role
- Sales Executive managing relationships with B2B and B2C clients. Collaborating closely with customer success and marketing teams to enhance client satisfaction and drive upsell opportunities.
Responsibilities
- Develop and maintain strong relationships with a portfolio of B2B and B2C clients, acting as a strategic point of contact;
- Proactively identify opportunities to offer upgraded versions of products or services (upsell) or complementary solutions (cross-sell);
- Explain to clients the benefits and added value of new features or plans, ensuring they understand how the new solutions can be effective;
- Conduct the sales process in a consultative manner;
- Perform continuous follow-up to ensure client satisfaction and success with acquired solutions, reducing churn and strengthening loyalty;
- Keep the CRM up to date with all interactions and opportunities, and prepare progress reports and sales forecasts for management;
- Work closely with Customer Success (CS) and Marketing teams to ensure a cohesive customer experience and identify the best moments for expansion approaches.
Requirements
- Proven sales experience, preferably in Inside Sales, account management, or Customer Success, with a track record of success in upsell or cross-sell;
- Strong verbal and written communication and negotiation skills, with the ability to handle objections;
- Analytical mindset, comfortable analyzing customer data to identify trends and opportunities;
- Excellent relationship-building skills and empathy to understand customer needs;
- Organized and proactive, able to manage multiple accounts and priorities;
- Familiarity with CRM tools (e.g., Salesforce, HubSpot, Agendor) and sales technologies.
Benefits
- Happy Day on your birthday — one day off to focus on yourself;
- Team/social events;
- Emotional wellbeing check-ins;
- Workplace exercise/stretching sessions;
- Emotional Health Program;
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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