Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Floating Community Banking Specialist role contributing to the financial well-being of customers in York and Lancaster Counties. Delivering exceptional service and achieving sales goals in a banking environment.
Responsibilities
- Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
- Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
- Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
- Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
- Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
- Travel to assigned community banking offices across York and Hanover, Oregon Pike, and State Road in Lancaster, to provide front-line support and seamless customer service.
Requirements
- Minimum of 2 years in banking or a related position with proven success in meeting sales goals and delivering exceptional customer service.
- Proficient in Microsoft Office programs
- Multitasking
- Attention to detail
- Interpersonal communication
- Reliable transportation required.
- Familiarity with the York, Hanover, and Western Lancaster areas and those communities are highly preferred.
Benefits
- Benefits package including Health (starts on 1st of month after start date)
- Dental, and Vision Insurance
- Free/low cost supplemental health insurance programs for orthopedic/imaging services and high cost prescriptions
- 401K with up to 4% employer match
- Generous PTO package plus 12 Bank paid holidays
- Career growth and ongoing training and development opportunities
- Employee recognition & service awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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