Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
About the role
- Customer Care Assistant at 4th & Reckless, delivering exceptional service across multiple channels. Supporting customers with inquiries, order management, and feedback collaboration in a hybrid workplace.
Responsibilities
- Deliver exceptional customer support across email, live chat, and social media
- Manage order queries, exchanges, and returns in line with company policies
- Track and resolve delivery issues promptly and professionally
- Maintain detailed and accurate customer records using internal systems
- Collaborate with internal teams to communicate customer feedback and improve the overall experience
- Uphold 4th & Reckless’ tone of voice and brand values in every interaction
- Identify opportunities to go above and beyond — turning issues into positive brand moments
Requirements
- Previous experience in a customer service or eCommerce support role (fashion experience is a plus!).
- Educational background within Fashion, Business, Marketing or related background is beneficial but not essential
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with a calm and empathetic approach
- Highly organised with great attention to detail, accuracy and proactive nature
- Demonstrates a genuine passion and enthusiasm for the brand
- Comfortable using CRM tools and eCommerce platforms (e.g., Shopify, Zendesk, Gorgias)
- Team player with a collaborative and positive, “can-do” attitude
- Willingness to go above and beyond for customers and colleagues
Benefits
- Birthday day off
- 25-day holiday
- Flexible hours
- Vibrant team
- 40% off staff discount
- Team socials
- Free Parking
- Competitions
- Hybrid working - 4 days in the Altrincham office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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