Insurance Executive providing expert customer support via phone and email for Hiscox UK. Assisting with insurance quotes, policy adjustments, and enhancing customer outcomes.
EA
Hybrid Trainer Callcenter Inbound – Versicherung, anteilig Home Office
Posted 5 months ago
About the role
- Trainer for Inbound customer support developing training programs in insurance. Engaging with team improvement and feedback mechanisms while conducting onsite and virtual training.
Responsibilities
- Verantwortlich für die Konzeption und Durchführung von Fachtrainings
- Durchführung von Fachtrainings im Bereich KFZ und Home-Versicherungen
- Feedback zu Trainings sammeln und Konzepte weiterentwickeln
- Proaktive Mitwirkung an der Gestaltung der Prozesse
Requirements
- Eine abgeschlossene Trainerausbildung
- 1-2 Jahre Berufserfahrung als Trainer im Bereich der telefonischen Kundenbetreuung
- Idealerweise Branchenerfahrung im Bereich Versicherung oder Assistance
- Fließende Deutschkenntnisse
- Gute Englischkenntnisse in Wort und Schrift
Benefits
- 30 Tage Urlaub
- Onboarding-Veranstaltung
- Digitale Lernplattform
- Zuschuss zur Arbeit von Zuhause
- EGYM Zuschüsse für Fitness und Gesundheit
- Job Bike-Angebot
- Kostenfreie Mitarbeiterparkplätze
- Vergünstigte Versicherungsprodukte
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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