Hybrid System Administrator

at Gartner

• Job title: System Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $62,000 - $87,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Irving, United States

About the role

• System Administrator managing Service Now administration and supporting Variable Compensation functions at Gartner. Collaborating with teams to optimize processes and enhance system capabilities.

Responsibilities

• Drive critical requirements discussions, managing dependencies across multiple functional areas
• Elicit and document business and functional requirements using a variety of interview techniques
• Partner with VC, Sales, IT and other business stakeholders to develop, document and optimize processes to effectively support the VC Support Team’s key objectives.
• Transform business requirements into detailed User Stories and clearly defined acceptance criteria that engineers can consume.
• Decompose high-level information into details, abstract up from low-level information to facilitate a general understanding.
• Schedule and lead meetings to identify issues and fixes for projects
• Suggest, implement, and test system and process enhancements as needed
• Participate in data integration and migration solutions
• Participate in UAT testing and deployment
• Develop Service Now and Anaplan model documentation and SOP’s
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Serve as an architectural SME for large-scale connected planning solutions
• Perform validation and data quality checks on both data imports and exports, research any data inconsistencies, perform root cause analysis and complete full reconciliation to guarantee accuracy
• Understand multiple internal areas of business (Sales, Finance, Territories, etc.) to research, analyze, and resolve potential issues
• Coordinate and complete additional projects as requested, partner with Variable Compensation to administer beginning of year and ongoing new hire quota setting for a global sales force

Requirements

• Demonstrated experience as a System Administrator
• Experience working in Service Now or other ticketing systems.
• Service Now and Anaplan model building experience a plus
• Demonstrated knowledge of a formal system implementation methodology, Agile or similar
• Ability to work in both a team and individual contributor environment
• Unwavering professionalism and executive presence
• Excellent written and verbal communication skills
• Innate problem-solving ability, ability to dig deep, persevere, overcome obstacles to solutions/analysis
• Ability to efficiently gather data, perform quantitative and qualitative data analysis, and succinctly communicate analyses in a language understood by business leaders across multiple disciplines within an organization
• Ability to self-prioritize responsibilities, possibly by end goal, result, and manage to completion
• Takes complete ownership in areas of key responsibilities and has a strong desire to be the subject matter expert of your domain.

Benefits

• An upbeat, positive culture.
• Integrity, objectivity, collaboration, results, and a no-limits mindset are central to our values
• Limitless growth. We work with you to help you meet your goals and advance within the company
• Encouragement to be innovative and challenge status quo
• Exposure to industry leading training and development
• Performance based recognition and rewards