Software Engineer developing AI agents for customer support at Assembled. Designing scalable LLM infrastructure to enhance customer experiences with real-time solutions.
Responsibilities
Build foundational new features: Develop product features from the ground up, such as implementing translation capabilities powered by LLMs and intelligent categorization of incoming tickets.
Improve LLM model results: Enhance our retrieval augmented generation engine using techniques like vector search, document re-ranking, and hypothetical document embeddings.
Develop LLM Infrastructure: Architect the abstractions that enable the integration of various types of LLMs tailored for different applications.
Engage with customers: Collaborate with our customers (both support agents and managers) to understand their needs, how they interact with our product, and how we can improve their lives.
Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, interviewing, and cross-team collaboration.
Shape the team culture: Encourage a startup mentality that’s all about staying positive, aiming for top-notch product quality, and taking initiative.
Requirements
Have 5+ years of experience in software engineering as an individual contributor.
Are highly ambitious and driven and set high goals for yourself and others.
Put customers first, focusing on real problem-solving and making life easier for support agents.
Enjoy fast-paced environments and can quickly adjust when new insights come from customers or prospects.
Have a bit of a maverick streak that helps you come up with creative solutions for tough problems.
Have made a noticeable impact on small teams and have solid experience contributing in startups or smaller companies.
Have worked with LLMs and are excited to dive into them every day.
Stay humble and open to feedback, value teamwork, and are always ready to learn and grow.
Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
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