Partner Community Manager at Xero enhancing connections with accountant and bookkeeping partners, fostering community engagement and representing their interests within the company.
Responsibilities
Play the crucial role of Partner Community Manager to strengthen the connection between Xero and its accountant and bookkeeping (ABs) partners
foster a vibrant and engaged community that reflects their interests, challenges, and ideas
actively champion Xero’s partners and customers, ensuring their voices are heard
ensure that the issues affecting their profession are well represented within Xero and its content strategy across external/community channels
Partner with the Global Social Content team as the region’s Social Content representative for content capture (photo/video)
manage the Xero Partner Community Facebook group for your region
develop, create and curate engaging content that ladders up to our broader social media strategy
ensure the delivery of successful social media campaigns while supporting business critical KPIs
guide the continuous exchange of information with the community about all that is going on at Xero
advocate for the community with internal groups
Requirements
Management of a brand’s online community of users, customers, or followers (whether external brand/closed communities)
Experience with content planning, development and execution (copy, basic Canva creative, video/photo capture)
Experience shooting/producing for social-first video (CapCut/Premiere Pro editing or post-production skills desirable)
Management of an advisory council or similar, desirable but not essential
Technical background, preferably in the cloud or Saas space
Competency in social media tools such as Meta Business Suite, Sprout Social, Canva, as well as social media listening performance analysis (e.g. Community health and reporting) strongly preferred
Bachelor's degree or equivalent
Benefits
very generous paid leave to use however you’d like (plus statutory holidays!)
dedicated paid leave to care for your physical and mental wellbeing
Employee Assistance Program to access mental health care for you and your family
employee resource groups
wellbeing programming and allowances
medical, dental, vision, and disability insurance
fertility and family forming financial support
401k contribution matching
26 weeks of paid parental leave for primary caregivers
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