Lead Analyst utilizing machine learning for data - driven insights in the retail/CPG sector. Collaborating across teams to enhance decision - making through advanced analytics and AI - driven solutions.
About the role
- Service Delivery Analyst supporting core London Market underwriting platforms at Hiscox. Engaging with users for managing issues and driving process improvements.
Responsibilities
- Act as the first point of contact with our user base for queries and small change
- Handle end to end management of user issues
- Communicate with internal and external stakeholders on the queries
- Investigate the root cause of issues raised by users
- Maintain knowledge base articles and user guides
- Regularly review and identify opportunities to improve our service delivery processes
- Attend and participate in sprint events
Requirements
- Excellent verbal and written communication skills
- Analytical approach to work
- Ability to prioritise and organise workload
- Ability to work independently and take ownership of a task
- Experience of operating within an Agile development environment
- Experience of using change management software (e.g., JIRA, ACE, etc.)
- Qualifications in LEAN, Six Sigma, or Business Analysis
Benefits
- flexible working
- professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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