Hybrid Senior Solutions Engineer

at The Walt Disney Company

• Job title: Senior Solutions Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: $129,300 - $173,300 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, DynamoDB, MySQL, SQL
• Location requirements: Hybrid, New York City, United States

About the role

• Solutions Engineer focusing on day-to-day technical operations for Disney's Ad Platforms team. Supporting ad technology and maintaining high standards in a fast-paced environment.

Responsibilities

• Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches.
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
• Investigate complex issues, diagnose product bugs, and resolve requests.
• Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives.
• Maintain detailed support documentation for both internal and external use to strategically identify, distribute and execute Disney’s Standards and Practices.
• Contribute to the development of best practices, team processes, and peer training of asset ingestion and review processes.

Requirements

• Bachelor’s degree or relevant years of experience required.
• Degree in Information Technology, Computer Science or in a related discipline preferred.
• 5+ years of experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
• Experience in ad technology, operations, support or incident management.
• Strong grasp of online video and display(direct and programmatic transactions) advertising and monetization.
• Solid understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
• Working knowledge of digital video experience and/or digital asset management.
• Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.)
• Fluency in SQL.
• Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
• Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)
• Experience managing a support ticket queue in JIRA, Zendesk, or similar system.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.