Warranty Program Manager at Dematic improving end - to - end warranty process and collaborating with cross - functional teams. Driving efficiency and customer satisfaction through strategic ownership and data analysis.
About the role
- Senior Program Manager ensuring patient access to expanded access programs for Biopharma clients. Managing all aspects of the program with a focus on communication and documentation.
Responsibilities
- Be the primary contact for our Biopharma clients and myTomorrows internal stakeholders for the Expanded Access Programs under your responsibility
- Ensure a smooth-running program and correct documentation and reporting
- Manage both planned and unforeseen additions to the program to ensure that people have access to the treatments they need
- Keep oversight of the program at all times and manage all the ongoing activities and communication
- Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met
- Develop strong relations and trust with all stakeholders, and keep them up to date on the progress of your program
- Achieve and maintain high customer satisfaction
- Develop solutions to tackle any operational issues along with relevant subject-matter experts
- Contribute to continuously improving our Expanded Access Program processes and strategies
Requirements
- University degree in Life Sciences/Healthcare (preferred)
- 5+ years of experience within the pharmaceutical industry / CROs
- Knowledge regarding Expanded Access is a plus
- Experience with fostering positive, sustainable business relationships and promoting value through excellent customer experience, networking
- A good eye for detail; thinking in processes/operations comes naturally to you
- Excellent verbal and written communication in English.
Benefits
- Impactful work that helps patients gain access to potentially lifesaving treatments.
- International work environment, scale-up energy and a flat organizational structure which encourages creativity and accountability.
- Competitive salary, annual performance bonus and an Employee Stock Option Plan.
- Great career development opportunities in a fast-growing company.
- Learning and development budget alongside internal knowledge sharing sessions.
- Attractive pension plan, full premium covered by myTomorrows.
- Hybrid working model.
- Policies to support working parents.
- Healthy lunch at the thriving Amsterdam office.
- Unlimited access to professional guidance by certified psychologists via OpenUp.
- Enjoy monthly events hosted by our vibrant Culture Club as well as an annual ‘myTomorrowland’ company-wide celebration!
Job title
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Experience level
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Not specified
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