Hybrid Senior Microsoft Systems Engineer

at U.S. Department of Veterans Affairs

• Job title: Senior Microsoft Systems Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: $130,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Android, DNS, SQL, Vault, VMware
• Location requirements: Hybrid, Washington, DC, United States

About the role

• Sr Microsoft Systems Engineer providing comprehensive infrastructure support. Engaging in incident resolution and oversight with a focus on enterprise IT solutions.

Responsibilities

• Provide 24/7/365 monitoring of all infrastructure assets and respond and escalate accordingly
• Provide oversight, remote and on-site support until the incident is resolved
• Provide root cause and mitigation analysis post-incident within 24 hours
• Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
• Meet or exceed Service Level Agreements
• Provide change management control, event collation and analysis, quality assurance and regression verification, impact analysis, and documentation prior to all additions, modifications, or removal activities, including any end-of-life (EOL) actions
• Provide virtual desktop image support
• Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
• Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero / Thin Client Management and AirWatch Mobile Device Management
• Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
• Support/troubleshoot/update/monitor the health of the Enterprise Vault infrastructure and ensure access to the archived data
• Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
• Support/troubleshoot/update/monitor the health of the Good Enterprise Mobility service; troubleshoot any client connectivity issues and monitor
• Support Android based mobile phones and tablets to include OS image development, troubleshooting, provisioning, upgrading, application research and deployment, security testing and software pushes

Requirements

• Bachelor’s degree in IT or related field.
• 10 years’ experience designing, implementing, and troubleshooting enterprise class information technology systems.
• Current MCSE Certification with strong experience implementing and troubleshooting Windows, Active Directory, Microsoft SQL, Exchange/Office 365, Certificates and smart cards, and supporting services including DNS, DHCP, OS patching including SCCM and Kace, monitoring systems including Solar Winds and certificate authorities.

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options