Senior Content Creator responsible for creating engaging content for Lightcast’s software platforms. Collaborating with global teams to ensure product education and adoption through clear, usable content.
Responsibilities
Create content assets that bring clarity to complex products and data, including: Product walkthrough videos, Onboarding guides and help center articles, Internal enablement decks and feature explainers, Visual diagrams and user flows
Microcontent for LMS, chatbots, and documentation
Collaborate with global cross-functional teams, including Product, Training, Documentation, Implementation, and Product Marketing, to ensure content is accurate, consistent, and aligned with product launches and customer journeys.
Translate technical or abstract ideas into intuitive, user-friendly content, tailored to different audiences including business users, developers, analysts, and customer-facing teams.
Develop and maintain templates, brand-aligned visuals, and tone-of-voice standards to improve content consistency and production efficiency.
Use tools such as Canva, Figma, Adobe Creative Suite, or similar to produce clean, professional, and on-brand content assets.
Contribute to ongoing improvements in content governance, feedback collection, and performance tracking to ensure content is discoverable, effective, and continuously refined.
Work with global teams across time zones, maintaining responsiveness, ownership, and flexibility in a distributed environment.
Requirements
5+ years of experience in content creation, instructional design, technical writing, or product marketing support.
Strong background working with software or data-driven products, ideally in B2B or SaaS environments.
Proven ability to translate complex concepts into clear, engaging content.
Proficient with tools such as Canva, Figma, Adobe Creative Suite, Descript, or Camtasia.
Bachelor's degree in Communications, Design, Technical Writing, Instructional Design, or a related field or equivalent practical experience.
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