Account Manager responsible for strategic customer accounts in Tokyo, enhancing customer success and driving revenue growth through digital transformation proposals. Hybrid work model with diverse global culture.
About the role
- Senior B2B Account Manager at Lumens growing strategic relationships within B2B customer base. Managing key clients while driving sales and mentorship in a design-focused environment.
Responsibilities
- Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales.
- Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution.
- Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories.
- Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences.
- Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor.
- Engage in outbound and inbound activities via phone call, email, and chat.
- Create and execute account strategies that align with client goals and Lumens’ business objectives.
Requirements
- 10+ years of B2B sales experience, preferably in the design, furnishings, or luxury goods space.
- Proven track record of building client relationships, growing revenue, and managing large, multi-product deals ($100K+).
- Deep understanding of the design industry, including sourcing cycles and procurement behaviors.
- Familiarity with interior design projects across residential, hospitality, or commercial segments.
- Strong organizational skills with proficiency in Salesforce (or other CRM), sales reporting, and project tracking tools.
- Experience navigating a high-growth, e-commerce-driven environment.
Benefits
- access to health benefits
- 401k
- 3 weeks annual paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Manager leading vendor partnerships at a data center company, enhancing business development and operational strategy with relationship management.
Foundation Relations Manager at The Nature Conservancy managing donor relationships and overseeing foundation fundraising for New Hampshire and Vermont conservation initiatives.
Employee Relations Manager supporting Fanatics Commerce across multiple jurisdictions. Leading ER case management and policy development in high - growth retail and eCommerce environments.
Associate Client Relationship Manager at Lido Advisors, enhancing client experience in wealth management. Managing onboarding and providing exceptional client service in a fast - paced environment.
Vice President, Client Relationship Manager supporting Senior Wealth Manager at Lido Advisors. Providing wealth management services and cultivating client relationships in a hybrid work environment.
Chargé(e) de Partenariats Biogaz pour le groupe KEON, impliqué dans l'identification et le développement de projets biogaz en France. Travail en étroite collaboration avec des partenaires du secteur agricole et biogaz.
Senior Account Manager at Jellyfish managing client relationships and driving B2B growth through strategic account management. Collaborating with cross - functional teams to ensure operational excellence and innovation in digital marketing.
Worldwide Account Manager at FedEx, connecting people and possibilities through transportation and business solutions. Fostering career mobility and diversity in workforce.
Partnerships Intern on a mission to help charities raise funds for good causes. Engaging with charities and businesses, supporting fundraising campaigns and optimizing project pages.