Hybrid Program Management Specialist

at APL Logistics

• Job title: Program Management Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Rotterdam, Netherlands

About the role

• Specialist in Program Management at APL Logistics connecting supply chains across sectors globally. Driving trade and inspiring business while ensuring efficient service delivery for key accounts.

Responsibilities

• Support and manage the development of projects, which will enable APLL to raise the efficiency of its services delivered to Key Accounts and Costumer Service.
• Being primary customer contact for any daily process related question, problem, or support
• Establish/ ensure excellent customer care: e.g. continuous improvement of internal processes and reporting these to respective process owner
• Owning the Monitoring of regular KPI calls across origin and destination team to drive continuously service improvement and archive excellent results.
• Support training relevant APLL internal teams in customer specific processes as per LP where needed
• Supporting Key Account Manager (KAM) in identifying opportunities for process improvement and sales opportunities
• Managing Forecasting and carrier Allocation management in close cooperation with product teams, origin teams and customer.

Requirements

• Fluency in English and Dutch is a must-have
• Strong analytical skills
• Ability to translate data into a story and solution
• Previous experience in leading projects
• Expertise knowledge of Supply Chain Processes such as Freight Forwarding, Consolidation, Transportation, etc.
• Customer Centric attitude and mindset
• Strong understanding of IT and supply chain data structures
• Excellent listening and communication skills. Capable of articulating issues and proposed solutions with both internal and external customers.

Benefits

• 13 months salary
• Participation in our global Cash Bonus Plan
• Pension Plan
• Regular trainings and excellent development opportunities within APL Logistics globally
• Working in an open team with a supportive working atmosphere
• Various benefits for birthdays, marriage, childbirth, long service as appropriate
• Office located in the city of Rotterdam by the river
• Hybrid working model
• Local and regional activities focused on employee engagement throughout the year