Hybrid Principal Software Engineer – Salesforce AI

at Equinix

• Job title: Principal Software Engineer – Salesforce AI
• Job type: Full Time
• Experience level: Lead
• Salary: $155,000 - $233,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SFDC
• Location requirements: Hybrid, Dallas, United States

About the role

• Salesforce AI Architect leading AI integration within Salesforce ecosystem. Focusing on intelligent agent frameworks and custom model integrations for enhanced customer engagement.

Responsibilities

• Architect and implement AI capabilities within Salesforce, including autonomous agents, orchestration layers, and intelligent workflows using Agentforce principles
• Design and deploy Retrieval-Augmented Generation (RAG) pipelines that connect Salesforce with external content sources (e.g., enterprise knowledge bases, vector databases, private LLMs).
• Lead the integration of custom and private AI models into Salesforce, ensuring secure, performant, and governed interactions across business processes
• Collaborate with Salesforce Platform teams to embed AI into declarative and programmatic components (e.g., Flows, Apex, LWC)
• Build scalable AI services interacting with Salesforce data and metadata, enabling intelligent decision-making and automation
• Partner with data science and ML engineering teams to operationalize models within Salesforce workflows
• Work closely with Salesforce Platform Architect, Cross-Domain Architects, OCTO, and Governance Leads to align AI architecture with enterprise standards and ethical guidelines
• Partner with Cross-Domain Architects and Product Owners to translate business needs into AI-enabled Salesforce solutions
• Support product teams in identifying opportunities for AI augmentation across Lead-to-Cash and customer lifecycle processes
• Define and enforce best practices for AI model integration, prompt engineering, data privacy, and performance optimization within Salesforce
• Contribute to improving governance frameworks for AI usage in Salesforce, including model lifecycle management, auditability, and responsible AI principles
• Stay current with Salesforce AI innovations (e.g., Einstein GPT, Prompt Builder, Copilot Studio) and broader industry trends
• Create prototypes and proofs of concept to refine and define requirements.
• Design solutions that facilitate data flow and communication between disparate systems
• Support the development of new lead-to-cash processes from Account to Opportunity and the implementation of spoke systems tied to lead-to-cash across Sales, Marketing, and Channels (e.g., SFDC Account Engagement, Clari, Anaplan, Zoominfo, etc.)
• Suggest best code practices for Salesforce/other Lead-to-Cash application capabilities, making key decisions on custom solutions as necessary and translating them to a high-performance technical solution

Requirements

• BS in Computer Science, Engineering, Machine Learning, or related field
• 5+ years of experience in Salesforce development or architecture, with at least 2 years focused on AI/ML integration within enterprise platforms
• Salesforce Certified Agentforce Specialist
• Strong understanding of Salesforce AI capabilities, including Einstein GPT, Prompt Builder, and Copilot Studio
• Hands-on experience with LLM integration into Salesforce workflows, including custom/private model orchestration
• Familiarity with Agentforce principles and autonomous agent design within Salesforce or similar platforms
• Strong communication skills with the ability to translate complex AI concepts into business-friendly language
• Proficiency in Apex, Lightning Web Components (LWC), and Salesforce APIs for building and integrating intelligent solutions
• Ability to collaborate with Salesforce Platform Architects, Cross-Domain Architects, OCTO, and Governance Leads to align AI architecture with enterprise standards
• Strong understanding of data privacy, security, and governance considerations in AI model deployment

Benefits

• Employee Assistance Program
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
• Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
• Vacation and personal time, along with various paid holidays for you to rest and recharge.