Hybrid PCS Issue Support Project Analyst

at U.S. Bank

• Job title: PCS Issue Support Project Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,890 - $83,400 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Fargo, United States

About the role

• Project Analyst responsible for investigating and resolving incidents across card product lines at U.S. Bank. Collaborating with business units and analyzing data to ensure efficient resolutions.

Responsibilities

• Investigate, report findings, and partner with business lines to find resolution to incidents across card product lines.
• Collaborate across business units, including Marketing, Risk and Fraud, to resolve incidents.
• Devise resolution plan for each incident.
• Mining, Extracting and analyzing data to arrive at specific and crucial information for the organization
• Working with large and complex data sets
• Participate in meetings to determine resolutions and prevent future incident

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five to eight years of related experience
• Professional data analysis work experience.
• Proficient in SQL and able to create moderate to complex queries.
• Advanced knowledge of Office tools, particularly Excel.
• Credit card (or similar) industry experience.
• Strong organizational and analytical skills
• Candidates should be inquisitive with strong troubleshooting, triaging, and problem management skills.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law