Hybrid Patient Access Associate II – Financial Counseling

at Connecticut Children's

• Job title: Patient Access Associate II – Financial Counseling
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Hartford, United States

About the role

• Coordinates and performs multiple complex functions within Patient Access department. Works at CT Children’s Medical Center located in Hartford, CT, supporting various healthcare operations.

Responsibilities

• Under general supervision, coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions.
• Participates in meetings as a representative of the department. Serves as a resource to team members for training, problem resolution, etc. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center.

Requirements

• **Education and/or Experience Required:**
• High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
• 5-7 years directly related experience preferred; Healthcare experience required.
• **Education and/or Experience Preferred:**
• Associates Degree preferred.
• **License and/or Certification:**
• Required: None
• Preferred: CHAA (Certified Healthcare Access Associate).
• **Knowledge, Skills and Abilities:**
• Knowledge of:
• Intermediate knowledge of MS Word and Excel.
• ADT systems and Insurance Verification systems (EPIC preferred).
• Knowledge of Managed Care, referral/pre-certification/ authorization process.
• HIPAA.
• Skills:
• Computer, typing, data entry.
• Excellent telephone and communication skills.
• Strong organizational skills.
• Ability to:
• Handle a fast paced, high-volume environment,
• Work in a team environment alongside multiple disciplines.
• Provide guidance and assist in training to peers.
• Have crucial conversations with others/ peers.