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About the role
- Online Sales Counselor for Century Communities supporting sales and marketing initiatives. Handling eLeads, email correspondence, and database management for the homebuying process in Houston, Texas.
Responsibilities
- Provide same-day, immediate email/phone response to all eLeads from Century Communities website and 3 rd party sources
- Respond quickly to “Live Chat” inquiries and convert to on-site appointments
- Qualify eLeads and follow up multiple times with online prospects until an appointment is made to meet with an on-site Salesperson
- Send out marketing collateral to eLeads
- Maintain a database of eLeads through CRM
- Maintain a toll-free number and voicemail for eLeads
- Assist the prospect in selecting the best Century community for prospective homebuyers
- Conduct and manage ongoing email campaigns, newsletters, and online community launches
- Provide reporting of eLead activity and sales conversion
- Monitor website data on the company website and 3 rd party websites
- Provide reporting, conversion rates, aggregate data, and make recommendations based on results to improve the online customer experience
- Provides consistent follow-up with all leads received at the 3, 7, 14, 21, and 28-day milestones
- Perform and maintain competitive email marketing and website market research
- Other projects as assigned
Requirements
- High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field.
- Two years+ of sales/marketing experience.
- Real estate marketing or homebuilding industry experience is preferred.
- Advanced internet, email, and sales contact CRM experience.
- Proficient at overcoming various sales objectives and concerns.
- Strong computer skills including Microsoft Office, Excel, Outlook, and CRM management.
- Typing 45 WPM+.
- Detail-oriented, outstanding follow-up skills, customer-focused.
- Excellent email writing and telephone communication skills.
- Solid organizational, planning, and management skills.
- Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision.
- Prioritize time well, juggle several projects at once, and experience working under deadlines.
Job title
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Location requirements
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