Hybrid Network Engineer – Operations

at Five9

• Job title: Network Engineer – Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $83,800 - $200,600 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Ansible, Cloud, Firewalls, Linux, Python, Switching, Terraform, VoIP
• Location requirements: Hybrid, San Ramon, United States

About the role

• Network Engineer operating in a 24/7 SaaS environment for Five9. Maintaining IP Networking components and collaborating with customers and internal teams.

Responsibilities

• Participate in projects for Network Operation improvements.
• Review and analyze history of network related incidents and perform preventive measures.
• Troubleshoot network related issues and communicate with customers.
• Implement best security practices.
• Assist in managing network service providers and equipment.
• Provide capacity analysis and planning.
• Interact with external customers to troubleshoot any network connectivity related issues.
• Partner closely with Network Architects and Engineers to improve data-center network environments.
• Initiate multiple projects for Network Operation improvements.
• Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence.
• Review, analyze and execute network change requests.
• Execute, document, and develop network automation for repetitive tasks.

Requirements

• Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principles.
• Knowledge and experience in Palo Alto firewalls.
• Knowledge and experience in load balancing technologies such F5.
• Knowledge and experience in Cisco Nexus 9k/7k/5k/2k.
• Network automation proficiency required, e.g. ansible, terraform, python.
• Hands-on skills for Nexus OS required, VXLAN preferred.
• Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP.
• Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges.
• Documenting solutions with diagrams and proper description is required.
• Experience with incident response, information assurance, computer security best practices.
• Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus.
• VXLAN experience is a plus.
• Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus.
• Experience with network analysis tools- netflow, snmp, packet brokers, etc. is a plus.
• Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required.
• Excellent communications, both oral and written.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability.
• Basic Life Insurance.
• 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources.
• Generous employee stock purchase plan.
• Paid Time Off.
• Company paid holidays.
• Paid volunteer hours.
• 12 weeks paid parental leave.